You're gonna shop at www.lazada.com.my ?
THINK TWICE !
If you have never heard of it,
lazada is a Malaysia online mall which is trending furiously lately.
At least I could see its ads everywhere !
facebook, forums, blogs and blah blah.
I'm planning to get myself a DSLR.
After doing a little bit of homework,
I found that the little Nikon D1500 would just be right for me.
So I came across these products on this sc*mbag
From the picture above,
the 4th item on the first row,
it's Nikon D5100 Body only - RM1648.00
and there's another one on the 2nd row,
Nikon D5100 Kit 16.2MP - RM2048
Since my budget is around RM2k,
I'm looking for one that comes with a 18-55mm kit lens.
By looking at the picture above,
the one with RM2048 is definitely the perfect deal.
Check this link out :
It's stated on the page,
it comes with a 16GB of MC instead of 8GB
+ 3rd party lenshood
+ 3rd party ir remote.
and check out the description of the product.
BODY ONLY ?
So your "KIT" stands for all these 3rd party accessories
which make it RM400 more expensive compared to the "BODY ONLY" package ?
In the product picture itself, we can see it's equipped with the 18-55mm lens,
while the one in BODY ONLY doesn't have one.
Actually, I'd called them once to ask about the stock availability, but not on this,
because I did not notice this.
and I HAD DROPPED an order with a random discount code (-RM50).
but the smart me chose COD as payment option ;)
To clear my doubt,
I gave them another call.
I called the customer service hotline.
I asked them about items included in the package.
Without surprise, he read me what I can read on the page myself. lol
Then I started explaining my problem.
He told me that he COULDN'T take a look at the product,
everything will be dispatched as described.
Suddenly, there was an interruption.
The conversation's gone completely silent.
Idk if it's done on purpose or .... who knows ?
So I called again,
another representative answered my call.
I explained my problem again.
This time, I was told firmly THAT
1. Description FIRST - it says body only, it means BODY ONLY !
2. Picture - it's for ILLUSTRATION PURPOSE
So those bloody 3rd party accessories are worth RM400 ?!
So what does that "KIT" stand for ?!
Ok. This is not my main concern though.
So now, since I don't know whether the 18-55mm lens is included and
THEY couldn't really "take a look" and check out at the package with their OWN EYES for me,
so I asked him,
Q : Since I've chosen COD, do I have the right to REJECT the order if the item delivered doesn't meet my so-called requirements ? This is the main point of COD, isn't it ?
A : Yes, you have. But .........
I insisted NOT to cancel my order and
I hung up my phone after saying "nevermind..."
I tried to login on lazada.com.my the next minute...
INCORRECT USERNAME OR PASSWORD.
I'm SURE that both my username and password are CORRECT.
I tried re-typing and logging in for several times.
(Firefox saved my password, so it couldn't be wrong!)
All in vain.
MY ACCOUNT IS DELETED.
Out of anger,
I tweeted and mentioned @LazadaMY on twitter.
Take a look at the time. 2.55PM.
WITHIN ONE MINUTE after I tweeted this.
I received TWO EMAILS from lazada almost instantly !
Take a look at the time again !
It was still 2.55pm !
Now my order shipment is IN PROGRESS ?!
and what the heck on earth is with that "Welcome Email?"
My order's processed right after I tweeted them ;)
Then I tried to login again,
well, my account's BACK LOL.
I gave them a final call to cancel my order and tell the representative about this frustrating experience.
Imagine how FAST and SHORT in duration all these shits happened.
I'm holding myself back from lazada anyway.
If you'd like to know,
You could probably check out their page on facebook.
There were couples of neg feedback from the buyers as well.
Do check out these links as well.
and YOU JUDGE.